Sales Terms & Conditions for online orders

Revised as of 19/09/2020

 Welcome to www.bibgreenbox.com 

Visiting this website, you agree to accept the following terms and conditions of www.bibgreenbox.com, Foshan Best International Buyers Co., Ltd.

The following Terms & Conditions apply to orders placed on this website. 

By placing any subsequent orders, you will be accepting the following Terms & Conditions.

 Please read each section carefully, to fully understand the conditions and business practices of www.bibgreenbox.com and your guidelines for conducting business with us, please review our Privacy Notice. 

If we make any changes to these terms and conditions we will notify you by posting a notice on this site. 

1. Definitions

“Conditions” means the terms & conditions set out in this document.
“Buyer”, “Customer” or ” You “means anyone who buys or agrees to buy products from the seller.
“He” refers to he or she or any gender.
“Seller” means www.bibgreenbox.com the online order and sales platform of FOSHAN  BEST INTERNATIONAL BUYERS CO., LTD (Registered in Guangdong, Foshan, China, company No 914406055516723054) located in Guangdong Foshan Chancheng District Shiwan Heping Road, 1506 Creative City Zone C E-Commerce  Building, 12th Floor .

2.Communication

Anytime you give us your email ,send an email to bibgreenbox.com or a text message through WhatsApp or other application , you are communicating with us in an electric format. This gives us the permission to to communicate back to you in the same electric format, either by e-mail or text written on our website.
With this, we both mutually agree that any contracts, agreements, disclosures or notices, or any other communication that is provided to you by bibgreenbox.com satisfies all legal notification requirements. You acknowledge that exportbeds.com may send you e-mails for promotional purposes. By accepting these terms and conditions you consent to receiving such e-mails. You may opt out from receiving promotional e-mails at any time.

 

3.Copyright

All content included on this site, such as text, graphics, photos, logos, button icons, images, audio clips, digital downloads, data compilations, are protected by International copyright laws. No portion of the information on this website may be copied or reproduced in any form, or by any means, without prior written permission from exportbeds.com. Users or visitors are not permitted to modify, distribute, publish, transmit, copy or create derivative works of any material found on this site or any bibgreenbox.com publication for any public, private, or commercial purpose.

 

4.Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

5.Product Description

bibgreenbox.com and its affiliates attempt to be as accurate as possible when posting content. exportbeds.com reserves the right to change any and all content contained on this site at any time without notice.

6.Placing an Order

The following conditions apply to any order the buyer place through our website. By placing an order at bibgreenbox.com, the buyer is accepting the conditions set forth.
Once an order is placed the buyer is under obligation to pay for the goods based on the payment method selected. Please ensure to check the order carefully .
An order confirmation will be sent to you once an order is confirmed and you may also login to your account 24/7 to access your order and comments with regards to the progress of your order.
Please inform us if you are not able to login. Please read the conditions carefully prior to purchasing an order to make sure you are accurate as we cannot be held responsible for your incorrect selections, once an order is placed.
Save as otherwise provided otherwise here the Price shall be as stipulated on the seller’s website at the date of order of products. All products are due payment at the time the buyer places an order including delivery charges.
Once you have placed your order with us we will send you an order confirmation with the products itemized including any additional services pertaining to the order. If you do not receive an order confirmation please contact us immediately as email and instant message to the seller’s online WhatsApp account and or by E-mail, this process is used to keep you appraised of the progress of your order.

9.Cancellation & Returns

All placed orders  or personalized items are not cancelable.
If the Buyer is dissatisfied with a purchase for any reason he/she may, within fourteen days of delivery, contact the Seller by sending a letter or e-mail to arrange for the collection of the products at the buyers facilities. Notifications must be within this period and in writing or no return will be possible.
Buyers should retain all the original packaging upon receipt of any delivery bought at a distance this may be required in the unlikely event of a return.
Returns to the point of delivery are entirely at the buyer’s cost and responsibility. The returned goods should be available to the seller for inspection to establish the nature, characteristics, and functioning of the products. Further, the goods must be packaged back up in the same way as received using the existing materials or to the same standard as received and the goods must be as new. Any damaged packaging should be made good to ensure a safe return of the products. Please indicate any missing or defects at the time you notify us of a return in writing.

10.Problems, Faults Damages

We aim to get customers’ product/s in perfect condition every time and we also take extra steps to ensure goods are very well packaged for their journey so as to prevent any problems with the goods on arrival.
Sometimes issues may still arise with some items on some occasions. Most issues are remediable and we suggest you accept goods so we can deal with any issues ASAP. If you are unsure please call us on 0086 13726386230 at the point of delivery so we can assist with the best course of action.
If in the unlikely event of delivery of incorrect or damaged goods, or in the event that you discover any defect in the goods for which you require assistance, please report the issue/s as soon as possible. This should be sent in writing by emailing aftersales@bibgreen.com. We ask that the buyer do this as soon as possible so as the longer the buyer take to report any issues will lead the seller to draw alternative conclusions as to how any issues may have arisen.
Please note: Indicating problems on the delivery note will not be accepted as notification to the Seller.

bibgreenbox.com must be contacted directly.
In so far as is permitted by law, the Sellers only liability to the Buyer under these terms and conditions will be, at the Sellers sole discretion, to make good any shortage or non-delivery, to replace or repair any goods which are received by the Buyer in a damaged or defective state or to refund to the Buyer any sums actually paid by the Buyer for the goods in question. The Seller will not be liable to the Buyer for any indirect or consequential loss or damage arising out of any problem the Buyer notifies to the Seller and will have no liability to the Buyer for any failure or delay in delivering goods or any damage or defect in goods delivered which is caused by any event or circumstance which is beyond the Sellers reasonable control.

 

11.Self-Pickup Service /External Delivery Service/International Shipment

Local Self-Pickup Service/EX-Works sales termes


Upon self-pickup, the customer purchasing terms are EX-WORKS . The customer is encouraged to inspect the purchased items as all items transported by the customers’ means and/or second party is non-refundable and non-exchangeable.

International Shipment 

The Delivery of goods sold under FOB Terms with full container load service is made by the seller to the port of departure mentioned and selected by the buyer .

The Delivery of goods sold under EX-Work Terms are delivered to a delivery point stipulated by the buyer at the time the orders placed .
The Seller shall use his reasonable endeavors to meet any date agreed for delivery.
Due to the complex nature of supplying made to order goods, the Seller cannot be responsible for delays to orders which are beyond its control, Force Majeure. This includes unforeseen factory delays, adverse weather conditions, shipping company delays and acts of God. The seller will make every effort to deliver within stipulated delivery times on the product at the time of order. Should the Force Majeure Event continue for a period of more than 2 months, then either party will have the right to terminate any contract that exists between seller and buyer , forthwith without any further liability to the other party apart from providing the buyer with a refund if the goods have not been delivered as agreed.
As our storage facilities are limited and for transit purposes only, we reserve the right to charge a storage charge in the event you do not reasonably accept delivery. If the Buyer is unable to take delivery or collect your order within 15 days after it becomes available or within the order period, a daily storage charge of 19 $per cubic meter will apply until acceptance delivery of the buyer’s order.

 

13. Products

Images (including photos and videos) of products on www.bibgreenbox.com are for illustrative purposes only.
They may not represent the accurate colours of the products as different monitors and devices render colours differently.
The buyer accepts that for bespoke or personalized items which are made to order especially for the customer, these may take up to 2-4 weeks longer for delivery.
Photographs shown on bibgreenbox.com Web site and catalogue are for illustrative purposes only, and may not exactly match the product itself. While every effort is made to ensure the accuracy of colour reproduction, colour may vary according to the settings of the Buyers monitor, software or printer.
All measurements shown on the Sellers Web site and catalogue and are approximate.
We cannot accept liability for any minor alterations made by the supplier which represent to material change.

14.Price and Payment

Unless otherwise provided, all payments shall be made in USD or equivalent value in RMB .
If Payment haven’t been made in time as stipulated during the order, the seller reserve the right to adjust the due payment amount in case of depreciation of the USD towards the equivalent amount in RMB, based on the order’s day rate by Bank of China.

 

15.Additional Services

The buyer may request of the seller to perform services other than those mentioned and payable to bibgreenbox.com ,the seller will act in place of the buyer, on the behalf of buyer ,and in the buyer’s interest. Actions resulting to the proxy may not be imputable to the buyer’s responsibility and in any way be considered as liability interfering with buyers obligations to this contract.

16.Risk

Risk or damage to or loss of the Products shall pass to the Buyer upon delivery.
Notwithstanding any other provision here in title in the full Products shall not pass to the Buyer until the Seller has received in cash or clear funds payment in full.

17. General

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to strikes, lock outs, accidents, war, fire, reduction in or unavailability of power at the Sellers premises, manufacturing plant or its agents premises, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations. This Contract shall be governed by the law of The People’s Republic of China , question or remedy howsoever arising shall be determined exclusively by the Courts of Foshan

18. Dispute Resolution

We want to resolve any complaints or issues as soon as possible and with least fuss and stress to both parties. We therefore advise all customers to follow our own internal complaints procedures for any issues and by sending us an email to aftersales@bibgreenbox.com.
Please send any supporting pictures along with your case. Most cases can be resolved this way.

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